Extracomm Blog

    Extracomm now offering a Remote Technical Support tool

    Steven Alexander  July 9 2010 10:25:46 AM


    As an added value to our customers, Extracomm has now introduced a remote Technical Support tool that allows our support team to connect remotely to your environment in order to troubleshoot any technical issues more effectively or simply to demonstrate a particular product feature that you may not be totally familiar with.

    The new tool can be downloaded from our web site when required by accessing the Support menu.


    Image:Extracomm now offering a Remote Technical Support tool










      ExtraFax 8.0! is now available!

      Steven Alexander  June 2 2010 11:50:34 AM




      Image:ExtraFax 8.0! is now available!Image:ExtraFax 8.0! is now available!Image:ExtraFax 8.0! is now available!Image:ExtraFax 8.0! is now available!Image:ExtraFax 8.0! is now available!


      New Product Announcement - June 1, 2010


      Extracomm Inc. is proud to announce the availability of ExtraFax 8.0. This new major release contains many innovative new features, essential enhancements and critical fixes as described below.

      What's New in ExtraFax 8.0


      *
      New features and enhancements - This version contains the following useful new features and enhancements:

      - ExtraFax now supports installations on Windows 7.

      - ExtraFax now supports the use of the Brooktrout 6.2.4 drivers.

      - Integration with SAP for sending and receiving faxes directly from an SAP environment.

      - Built-in server monitoring probes and configurable alerts.

      - Built-in Code 39 (3 of 9) Barcode generator.

      - Availability to use Skype for sending SMS-Text Messages.

      - Web-based Port Management Console to view the real-time port console messages. No more need to access the operating system!

      - Cover Page Wizard for creation of fax cover pages directly from the Lotus Notes client. Now there is no need to have development skills for making cover pages!

      - Ability for end users and administrators to preview what the available fax cover pages look like before deciding whether or not to use it.

      - New option to embed an image of the first fax page into the Sent Log.

      - Capability to insert stamp images into a fax image during the fax approval cycle.

      - Reminder notification for pending approval jobs.

      - Display the ExtraFax server status and license type information in the Server Configuration view.

      - iNotes Integration (Full Mode): users can specify various fax options when composing faxes.

      - Enhanced billing calculations for SMS Text Messaging and MMS.

      - Enhanced the least-cost routing feature for SMS Text Messaging and MMS.

      - The inbound routing sequence is now configurable from the ExtraFax Server Configuration document.

      - ExtraFax Print-to-Fax Client: enhanced support for Unicode in the Body field.


      *
      New fixes and updates - ExtraFax 8.0 contains several fixes and updates since ExtraFax 7.0.4:

      - Fixed a bug when parsing the ExtraFax cluster list, if the list contains a server name that has a space among the characters.

      - Addressed some issues related to the IVR features.

      - Resolved some transmission issues related to Brooktrout fax boards.

      - Addressed some transmission issues related to fax modems.

      - Addressed some issues relating to the ExtraFax Bot.

      - Optimized the Export Sent/Received Logs to Excel/CSV feature.

      - Support for hiding the fax header line in outbound faxes.

      - Enhanced User Preferences lookup by adding support for the SMTPOriginator field.

      - Introduced a new SMS "Local" loopback port for the ease of demonstration and troubleshooting.

      - The Approval/Preview Log is now able to display all the recipients of the outbound message.

      - A new parameter in the ExtraFax Server Configuration document to define the Internet mail address.

      - A new fax job parameter to exclude adding an image mask to fax attachments.

      - Fixed a bug when archiving Sent Logs.

      - Fixed a bug when sending Approval/Preview requests and notifications back to the principal sender.

      - ExtraFax Print-to-Fax Client: support use of "comma" as the recipient delimiter.

      - ExtraFax Print-to-Fax Client: fixed a problem when previewing a fax image if the system temporary path contains a space among the characters.


      For new installation, please:


      1. Follow the installation instructions mentioned in ExtraFax Installation Guide.


      How to upgrade from a previous version of ExtraFax:


      Important:
      Please make sure you have a valid ExtraFax 8.0 license key before upgrading. License keys from any previous version are not compatible.
      You can upgrade to this version if you have purchased our Maintenance Plus Plan.

      Please kindly contact our Authorized Reseller or Extracomm Sales Team at sales@extracomm.com for maintenance plan pricing.


      *
      SMS/MMS port is under license (port/channel) control.
      For ExtraFax Enterprise and Standard licenses, SMS/MMS port will be counted as one fax board channel.
      For ExtraFax Lite and UltraLite licenses, SMS/MMS port will be counted as one fax modem port.

      Upgrade Procedure:


      1. Backup your existing extrafax.nsf and make note of any customizations. In advance of upgrading ExtraFax you should make sure that the design elements in your extrafax.nsf are not marked as "Prohibit design refresh or replace to modify"), otherwise the database design upgrade process may not complete properly.

      2. For Brooktrout fax board users, backup the following files from Domino/Notes program directory (Brooktrout 4.9.1 or earlier version drivers), or from C:\Program Files\Brooktrout\Config directory (Brooktrout 5.2 or greater version drivers).
      - bchanmap.cfg
      - btcall.cfg
      - btna.cfg
      - callctrl.cfg
      - digital.cfg
      - isdn.cfg
      (Skip a particular file if it does not exist)

      3. For users of Brooktrout TR1034/TruFax/SR140, if you are currently using Brooktrout 4.7.1 - 6.1.0 driver, please download and reinstall with the latest Brooktrout 6.2.4 driver.
      http://www.extracomm.com/Extracomm/ECDownload.nsf/www/BT624INSTGuide

      4. Run the ExtraFax setup program to start installing the latest version of ExtraFax. You can perform in-place upgrades. There is no need to un-install the previous version of ExtraFax before installing ExtraFax 8.0.

      5. Following the installation of ExtraFax, when you start ExtraFax it will automatically upgrade the design of extrafax.nsf (Highly Recommended) if you have chosen to do so as prompted in the setup program.

      6. Following the completion of the automatic design upgrade, manually apply any previous database customizations (if any) to the post office database (extrafax.nsf) if necessary.

      7. Please note that starting in ExtraFax 8.0. you will now be prompted to specify the ExtraFax license key during the ExtraFax Server installation process.

      8. Restart the ExtraFax server and test to confirm that it is running normally.


      Related Links:

      Download ExtraFax 8.0
      Maintenance Plan Descriptions
      List of Resellers
      ExtraFax Product Page




        Extracomm is proud to be part of the new Notes App Store.

        Steven Alexander  May 13 2010 01:41:51 PM

        There is now a Notes App store which offers companies information about a wide range of Lotus Notes applications that make up a complete business suite. Products in the Notes App store include Project Management, HR, E-Mail, CRM applications and more! The benefit of the Notes App store to IT managers is that they can spend less time searching various web sites for important Lotus Notes applications and more time talking to vendors who can provide them.

        Imagine a vibrant and centralized site for Lotus Notes applications, which the Lotus community can easily search!

        Such a store exists, at http://www.notesappstore.com/

        Other ways to stay informed:

        http://www.facebook.com/pages/NotesAppStore/119545458073767

        http://www.linkedin.com/groups?gid=3036932

        Image:Extracomm is proud to be part of the new Notes App Store.

          Bean there, haven’t done that..while in Boston

          Steven Alexander  May 10 2010 09:44:50 AM
          Image:Bean there, haven’t done that..while in Boston



            Extracomm would like to wish their friends who are attending Admin 2010 a safe trip to Boston. Though Extracomm will not be attending Admin 2010, we are planning to participate in a few other events across the country and globe throughout the year.

          In our absence, we are offering attendees a 15% discount towards any new purchase of our ExtraFax, SecurTrac or ExtraTxt products*. 
           
          Please watch our Events and Announcements calendar on our web site for information about other events that we will be attending throughout the year.
           
          Sign up for a web demo and we'll send you something cool, including one of our new Extracomm golf shirts!
           
          * Promotional Discount details: 15% discount applies to new orders only and cannot be combined with other promotions. Proof of Admin 2010 attendance will be required for discount to be valid. Offer expires July 30, 2010 . Contact sales@extracomm.com for more details.

           


           
          While in Boston

           
          Cheers Bar (Beacon Hill)

          Samuel Adams Brewery (Jamaica Plain)

          Irish Heritage Trail (Back Bay)
           
          Christian Science Center (Back Bay)

          Citgo Sign (Fenway / Kenmore Square)

          Harvard Square (Cambridge)

          New England Aquarium (Waterfront)

           



            ExtraTxt - SMS/Text Messaging Server

            Steven Alexander  March 23 2010 02:36:32 PM

            ExtraTxt
            SMS/Text Messaging Server


            ExtraTxt is a new generation reliable, robust, enterprise class SMS/Text Messaging Web 2.0 software appliance developed by Extracomm to meet the modern day business needs for companies of any size. With ExtraTxt in place, your mobile communication capabilities to both customers and employees will greatly improve. Whether it means sending out critical communications, or simple status updates, ExtraTxt will facilitate your communication via use of SMS-Text Messages.
             
            Product Brochure
             
            • How do you notify all your users that the e-mail server has just gone down, and will be unavailable for the next hour?  
            • At 2:45PM, how do you notify all your store managers, all over the country, that the scheduled 3:00PM manager's conference call has been moved to 3:30PM and there is a new 800 number?
            • How do you get that marketing campaign out in real-time to large volumes of customers? 
            Mobile Marketing Example

            ExtraTxt empowers global reach to prospects and customers alike at a fraction of the effort and cost compared to voice communications. It allows you to substantially extend your sales, marketing, transaction processing, operations and logistics communications as well as system monitoring alert capabilities reaching out to a global audience, directly through your mobile carrier, SMS Centers (SMSC), or through Skype.
             
            Wouldn't it be nice to send a SMS-Text Message communication to a customer that their item (car, photos, perscription, dry cleaning) is ready for them to pick up.
             
            Promotional Price - 50% off!
             
            SMS-Text Messaging Quick Fact: 
            American cell phone users are sending more text messages than they are making phone calls, according to a Nielsen Mobile survey.




              Can you go green with a V8?

              Steven Alexander  November 24 2009 08:58:16 AM

              Well IBM thinks so, as ExtraFax has passed through all the assessment levels and was recently recognized with the Ready for IBM Energy and Environment certification.  

              Extracomm knows the importance of a greener paperless office, but we also can appreciate the need for a robust product offering that continues to evolve. Check out some of the new ExtraFax 8 features that we will be launching at Lotusphere 2010 – Booth 531

              Cover Page Wizard - Using a Wizard style interface, create cover pages seamlessly.    

              Built-in Probes - Pro-active monitoring in ExtraFax with real time e-mail notifications that will alert Administrators to potential problems on the ExtraFax server.

              Port Management Console - An Incorporated management console where device channel real time output can be accessed without the need to have access to the server operating system.

              Integration with SAP - It will now be possible to send/receive faxes in a way that is natively supported by SAP.

              SMPP Support - Send and Receive SMS messages using an SMPP connection with your Telco Carrier.

              Using Skype to send SMS messages - With no requirement for hardware SMS devices, Skype provides a pure software solution for outbound text messaging.

              iNotes integration - Ability to incorporate the Fax Options and Fax Address button in the iNotes web mail interface.

              Cover page preview - Add the ability for end users and administrators to preview what the available ExtraFax cover pages look like before they are used.

              3 of 9 barcode generator - No need to purchase 3rd party barcode program to generate and use 3 of 9 bar codes within ExtraFax.

              Improved Reporting - Useful for capacity planning and easier to distinguish ExtraFax usage when it comes to Fax VS. SMS VS. MMS.

              Reminder Notification for pending Faxes - Notification for pending Fax jobs that must be approved. When the workflow approval feature in ExtraFax is active, multiple reminder notifications will be sent to individuals who must approve pending fax jobs.




                ExtraFax 6.5.x Product Retirement

                Steven Alexander  November 10 2009 01:00:09 PM





                Product Retirement Announcement - November 9, 2009


                Extracomm Inc. is announcing the retirement of ExtraFax version 6.5.x

                Please note that Extracomm will discontinue Technical Support for ExtraFax 6.5.x effective February 1, 2010.

                For full details, please read the following product retirement announcement PDF document.









                  ExtraFax Promotion - Cash for Clunkers

                  Steven Alexander  September 17 2009 11:35:57 AM




                  Many of the green advocates believe that the Cash for Clunkers initiative came to a close too quickly.

                  Although Extracomm doesn't want the 1976 Gremlin that belongs to Mary in the cubicle next door, our focus is those other clunkers scattered around your workplace, fax machines.

                  Yes, the old traditional fax machine that is left on 24/7, printing out junk faxes and burning through expensive paper from irreplaceable trees....for what?

                  Turn in those old fax machines* and as incentive we will give you a deep discount for ExtraFax, the leading Enterprise Fax solution for Domino. Not only will ExtraFax help your company go green, it will also increase productivity for employees as well as further mobilize your outside work force.

                  Promotion Details:

                  Clunker Credit -$1,000 off Standard Edition (Excluding Standard 15)
                  Clunker Credit -$1,500 off Enterprise Edition

                  Promotion expires November 15, 2009

                  For more details, please contact our sales team at sales@extracomm.com




                    Go Green with Extrafax

                    Steven Alexander  August 13 2009 09:20:48 AM
                    The impact of global warming is here and now. We contribute to carbon dioxide emissions in our daily activities such as driving to work, flying to meet a customer, down to printing a delivery note or sending an invoice by courier.    
                     
                    Global carbon dioxide (CO2) emissions from the burning of fossil fuels stood at a record 8.38 gigatons of carbon (GtC) in 2006, 20 percent above the level in 2000. Emissions grew 3.1 percent a year between 2000 and 2006, more than twice the rate of growth during the 1990s.  Per capita carbon emission in North America tops the chart averaging 24.1 metric tons person, followed by 10.5 for EU, 5.3 for South America and 3.4 for Asia in 2006.    
                     
                    It's shown that operating a traditional office fax machine causes the annual emission of 0.662 metric tones of carbon. Not to mention paper and consumables (e.g., thermal paper, toners, ink cartridges), -- materials and energy used in their manufacture and subsequent pollution of various kinds and levels in their disposal.
                     
                    Today, documents remain a irreplaceable media for the business norm.  The deployment of ExtraFax can play a substantial role in your go-green strategy – focusing on reduction of hardware, consumables, physical space, energy, and distribution requirements.
                     
                    • Avoid printing multiple copies of a faxed document and instead print documents or selected pages on an “as needed” basis.  
                    • Eliminates the printed coversheet of a document when a complete hardcopy is needed.
                    • Eliminates the need of a hardcopy when submitting and forwarding a fax or original document to a fax recipient.
                    • Eliminates the need for both in-bound and out-bound multi-part/copy forms/documents for different handling units or multiple recipients.
                    • Archive your fax documents electronically to save paper and physical space.
                    • Easily find and retrieve fax documents by keyword search.
                    • Save money by reducing the number of network printers required for printing documents that need to be faxed.
                    • Eliminate the need of fax machines because with ExtraFax, faxes are sent from and delivered right to your e-mail.
                    • View your fax on the web with your iPhone or Blackberry using the Domino web interface.
                    It is the way for businesses to save in these tougher economic times while also going green to help the environment.

                      ExtraFax 7.0.3 for Linux now available

                      Steven Alexander  June 16 2009 01:03:29 PM

                      New Product Announcement - June 1, 2009

                      Extracomm Inc. is proud to announce the availability of ExtraFax 7.0.3 for Linux. This version of ExtraFax requires Lotus Domino Server 7.0.1 or a later version.

                      ExtraFax for Linux Highlights:


                      If your Domino environment is based on a Linux platform, you can now install ExtraFax natively on your Linux based Domino Server. Absolutely no Windows server or workstation is required with this version!

                      Similar to ExtraFax for Windows based Domino servers, ExtraFax for Linux Domino servers also supports native printing and rendering of file attachments by using their native application. Please note that rendering of Ms-Office files in this version of ExtraFax requires Sun Microsystems Open Office, since Microsoft Office is not available for Linux.

                      Below is a list of supported platforms for running ExtraFax for Linux:

                         - RedHat
                                Supported fax devices include modems, Brooktrout Fax Boards, Dialogic Fax Boards
                         - SuSE Linux
                                Supported fax devices include modems.

                      Please note that drivers for modems or Dialogic Diva fax boards being used on a Linux platform must be obtained through the hardware manufacturer. Drivers for Dialogic Brooktrout fax boards can be obtained from the Extracomm download page.